Your Visit

Access Information

We want to do all we can to make your visit fun and stress free. If the information you need is not here then please get in touch.

Hearing Assistance

We have a fully integrated infrared hearing system for customers who need help to hear our shows and films, available as either necklace or earphone aids.

Mention at Box Office when you collect your tickets that you want to use our system and we can show you how it works.

Wheelchair users

If you use a wheelchair and you prefer to stay in your chair during the show please let us know; we have wheelchair friendly spaces which can be booked via the Box Office.

Our standard seating arrangement includes 4 rows of 14 seats on the floor or ‘flat’ followed by 11 rows of tiered seating ‘on the rake’.

If you use a wheelchair but are able to transfer to a regular seat, book any available seat either online or with the box office. During a performance we can store your wheelchair for you in a safe place and have it back waiting for you at the end.

There is ramped access to Haverhill Arts Centre (HAC) at both the front of the building and the rear access from the Town Hall Park (CB9 8DN).  If you use the rear access you will need to ring the doorbell (left of door) or call 01440 714140 for a member of staff to let you in.   In both cases it takes a minute or so to get from our office to the door so expect a short delay whilst we get to you.  The front access has automatic doors.

There is a push-button lift between the ground and first floors.

Toilet facilities are on the ground level; there is a separate accessible toilet if space or assistance is an issue.

The box office and the Theatre Bar both have low level serving areas.

Parking

The Town Hall Car Park is directly behind HAC. The postcode for SatNavs is CB9 8DN. Blue badge holders can park for free all day. There is free parking for all after 6.00pm. To make getting into HAC easier, those with mobility issues can be dropped off at the access ramp, before the driver moves to a designated parking space.

Assistance Dogs

Assistance dogs are welcome in all parts of our venue. If you book online it would helpful to know in advance if you are bringing a dog; please drop us a quick email or call 01440 714140.

 

Carer Tickets

We offer disabled people a complimentary ticket for a carer if they need someone with them while in the venue. Please call the box office on 01440 714140 to book your tickets; unfortunately, due to technical limitations, they are not available online.

Standing gigs and unreserved seating

Some of our events are billed as ‘standing gigs’. This is when the auditorium is clear of chairs and tables to allow dancing. We understand that some people coming to a standing gig would like to be able to sit down or may be wheelchair users.

If this is the case, please let us know in advance and we will set up an area to provide a reasonable view of the stage. Please note that we will try our best to stop others blocking the view, but, like any standing gig, we cannot guarantee a perfect, uninterrupted view for anybody.

If you are attending an event with unreserved seating (like a comedy night or a cinema screening) and you need to be located in a particular place, we can reserve a table or seat for you.

Any other assistance

If you need any help at any point during your visit please ask one of the team, we want your time here to be as enjoyable as possible.

Evacuation in an emergency

Our staff have regular training drills for emergency evacuation to demonstrate that in a genuine full-scale evacuation events that we can get ALL our customers out of the building safely and quickly.  So we can ensure a safe, clear route is established for you we ask that wheelchair users and customers with mobility/sight issues remain in their positions with their carers until asked by staff  to evacuate the building.

We will never run any practice drills during an event, if you hear the alarm whilst attending a show, film or meeting please evacuate the building immediately.