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Haverhill Arts Centre Terms and Conditions


Tickets may be purchased by using one of the following methods of payment: cash, cheque, VISA credit and debit cards, MasterCard, Maestro, Electron, and Solo cards. We do not accept Maestro International, Amex or Diners cards.

Online and By Phone

Tickets may be collected from the Box Office at any time during Box Office opening hours or posted to you (Royal Mail, 2nd class) for a charge of £1.00 per transaction. This postal cost may rise in accordance with Royal Mail increases.

In Person
You can purchase tickets at any time during Box Office opening hours, payment can be made by cash, card or cheque.

By Post
Please send us the following information:
1. Your name, address, postcode, daytime telephone number and email address (if any)
2. The title of the event, date of performance, type of ticket and number of tickets required
3. Details of any concessions or discounts available to you
4. Payment by cheque payable to Haverhill Town Council.

Concessions and Discounts
Concessions or discounts are available for some event performances. Please call the Box Office for details on individual performances or use the drop down list when purchasing your tickets via our website. Where applicable concessions may be available for children 16yrs and under or still in fulltime education, full-time students, senior citizens, all persons registered disabled and those in receipt of Job Seekers Allowance.

Disability Aids and Access
The Arts Centre accommodates up to six wheelchairs per performance in row AA.

A request to book a space for your wheelchair and a companion seat must be made clear at the time of booking as seating may be limited.

There is ramped access to the Arts Centre at both the front of the building and the rear access from the South Car Park. There is a lift between the ground and first floors. For those using mobility aids there are toilet facilities on the ground level, and wide walkways for wheelchair users. There is a hearing-loop for those who are hard of hearing.

Patrons must be able to evacuate of their own accord for Health and Safety reasons.

Assistant dogs are welcome in all parts of the Arts Centre. When making your booking please advise the Box Office so we can make your visit as enjoyable as possible.

Terms and Conditions

By purchasing your ticket and your payment being accepted a legally binding contract between Haverhill Town Council and you is created. This contract shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes.

These terms and conditions shall apply to all methods of booking and payment.

By purchasing your ticket you warrant that all details you provide to us are correct, that you are authorised to use your chosen method of payment and that you have sufficient funds to cover the cost of the transaction

All tickets are subject to availability.


Every member of the audience must be in possession of a valid ticket. Altered or defaced tickets will not be valid.

Strict age restrictions apply to some events. Please check with Box Office in advance.

Management staff are authorised to refuse you admission to the Arts Centre and reserve the right to do so if in their absolute judgement your conduct is such that it is likely to disrupt or disturb other persons attending. We also reserve the right to terminate your permission to remain in the Arts Centre and remove you from the Arts Centre in similar circumstances.

We may on occasion have to conduct security searches to ensure the safety of customers.

The Arts Centre accepts no responsibility for lost or stolen property.

No refunds will be offered to you if you are refused entry or removed from The Arts Centre in such circumstances as are detailed herein.

Latecomers will only be admitted at a suitable break in the performance and at the discretion of the management.

Only food and drink purchased at The Arts Centre may be consumed at the Arts Centre.

No cameras or video or audio recording equipment are permitted without the express permission of the event promoter and the management . The making of recordings and photography without such express permission, with or without flash, is strictly forbidden.

In order to help assure a safe and comfortable customer experience whilst at the Arts Centre, we request that customers do not bring large bags or backpacks to performances.  We reserve the right of search and the right to refuse admittance if this request is not adhered to.


Please check your tickets as mistakes cannot always be rectified.


Refunds will only be made if the event is sold out and tickets can be sold on to another customer. A fee of £2.00 per ticket will be charged for this service.

The Arts Centre is not liable for any tickets that are lost or stolen. Standing tickets will not be duplicated under any circumstances.


We reserve the right to alter or vary the performance due to events or circumstances beyond our control without being obliged to refund monies or exchange tickets. This does not affect your statutory rights. However we will do our best to exchange tickets for an alternative performance of the same event where possible. Ticket fees (less any booking and postage fees) may be refunded when the performance for which the tickets have been purchased is postponed or cancelled. If you have purchased the tickets via a credit or debit card, the said card will be credited accordingly. For cash and cheque transactions your money will be returned to you in the form of a cheque.

Gift Vouchers

The Arts Centre gift vouchers are available for any denomination you wish when purchased directly through the box office. The gift vouchers can be redeemed exclusively at the box office against ticket purchases only but can not currently be redeemed on line.

•  Please treat your vouchers as if they are cash as they cannot be replaced if lost or stolen. On redemption, change will be given in vouchers.
•  Vouchers can be replaced if lost or stolen at the management’s discretion.
•  Vouchers cannot be refunded for cash
•  The Arts Centre reserves the right to refuse to accept a voucher which it deems to have been tampered with, damaged, or it suspects to be fraudulent
•  The Arts Centre reserves the right to change any of these terms without notice & to take appropriate action including cancellation of the voucher.

Any complaints regarding the view from the seats should be made to the Duty Manager prior to the performance and any complaints about the show should be made to the Duty Manager promptly during the performance.

We reserve the right for ourselves and/or third parties to carry out general filming and sound recording in or around the building. Purchase of a ticket signifies your consent to be photographed or sound recorded and to the commercial exploitation of such film or recording without any right to payment. If you object to being photographed or recorded you must advise the Duty Manager before the performance begins.

Whilst every effort is made to ensure that all promotional information supplied is accurate, you are advised to take appropriate precautions to verify such information. We expressly disclaim all liability for any direct, indirect or consequential loss or damage occasioned by your reliance on any statements, information or advice contained in our promotional information whether in print, on the website or any other promotional material generated by us.

Data protection act

The personal details required to administer your booking will be securely stored by Haverhill Arts Centre. Please let us know if you would like to join our mailing list and receive information about Haverhill Arts Centre and related events. We will not pass your details to third parties, unless you give us permission to do so.

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